FAQ

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to three weeks to reach your doorstep. Each product at London & Xris has an estimated delivery time that you can find in the product description.

 

2. What's your return policy?

Full refund within 10 days of purchase. After 10 days a Gift card may be offered. 

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll do the necessary.